Refund & Return Policy

Last Updated: 10th January 2026

At Pashm-e-Chinar, we take pride in the artisanal nature of our products. Every piece is hand-woven or hand-embroidered in the heart of Kashmir. Because these are luxury items involving complex international export procedures, our policy is as follows:

1. No Returns or Exchanges

We do not offer returns or exchanges for “change of mind” or style preferences. Each item is a unique work of art, and the high cost of international shipping and customs duties makes returns impractical for a small artisanal brand.

2. Artisanal Variations

Please note that slight irregularities in the weave, embroidery, or colour are not defects. These are the hallmarks of genuine hand-crafted Kashmiri art and proof that your item was not mass-produced in a factory.

3. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, we will make it right:

• Reporting: You must email us at [email protected] within 48 hours of delivery.
• Evidence: Please include clear photos of the packaging and the specific damage.
• Resolution: Once verified, we will offer a replacement or a full refund to your original payment method.

4. Order Cancellations

You can cancel your order within 24 hours of purchase. Once we have initiated the export paperwork or handed the package to our logistics partner (Shiprocket or Blue Dart), cancellations are no longer possible.

5. Return Shipping & Duties

In the rare event that a return is authorised, the customer is responsible for all return shipping costs and any re-import duties charged by Indian Customs.