International Shipping & Duties

Last Updated: 10th January 2026

At Pashm-e-Chinar, we bring the soul of Kashmiri craftsmanship to your doorstep, no matter where you are in the world. Because we ship directly from our heritage workshop in Srinagar, Kashmir, please review our international shipping standards.

1. Processing & Shipping Times

Order Processing: Most items are ready to ship within 2–4 business days.
Custom/Pre-orders: If an item is being specially crafted for you, it may take 3–6 weeks; we will notify you immediately in such cases.
Transit Time: We use premium global couriers like DHL, FedEx, and UPS via the Shiprocket aggregator alongside Blue Dart Express. Delivery to the GCC usually takes 7–10 business days after dispatch.

2. Shipping Charges

Worldwide Free Shipping: We offer Free Express Shipping on all orders above $480.00, regardless of your location in the world.
Standard Shipping: For orders below $480.00, shipping costs are automatically calculated at checkout. These rates are determined based on the total number & weight of items in your cart and your destination country.

3. Customs, Duties & Taxes (The Important Part)

Import Responsibility: When you buy from Pashm-e-Chinar, you are the “Importer of Record”.
Fees: Your package may be subject to VAT, customs duties, and courier handling fees.
Payment: These charges are not included in your order total at checkout. The courier will contact you via SMS or Email to collect these fees before final delivery, if applicable.
Refusal: If you refuse a shipment due to unexpected customs charges, the original shipping cost and any return fees will be deducted from your refund.

4. Shipment Tracking

Once your heritage piece leaves the Valley, you will receive a tracking number via email. You can monitor your package’s journey from Kashmir to your home in real-time.

5. Address Accuracy

Please ensure your shipping address and mobile number are 100% correct. Couriers in the GCC rely heavily on phone contact to coordinate delivery.